• Q1: How do I connect to the Penang Free WiFi service?
    • A1: When you are in the WiFi coverage area, you will be able to detect the signal of the Penang Free WiFi service, which then allows you to connect to the network.
  • Q2: Do I need to register first before I use the service?
    • A2: Yes, just go to any web browser and the Penang Free WiFi landing page will appear. Then click on the “Register” button to submit your personal particulars.
  • Q2: Do I need to register first before I use the service?
    • A2: Yes, just go to any web browser and the Penang Free WiFi landing page will appear. Then click on the “Register” button to submit your personal particulars.
  • Q3: What type of device can I use to connect to the Penang Free WiFi service?
    • A3: You may use any brand of laptop, PDA or smart phone that is WiFi enabled.
  • Q4: If I forgot my password or username, how can I retrieve them?
    • A4: Just connect to the Penang Free WiFi service, click on the “retrieve password and username” button on the landing page, and it will help you generate or recover your password/username.
  • Q5: Where can I access this service?
  • Q6: Is Penang Free WiFi a free service?
    • A6: Yes, it is totally free. However every half an hour, the system will log you out automatically. You will need to log in again to continue using the service.
  • Q7: Is this service available in every corner of Penang?
    • A7: No, this service is only available in public areas with Penang Free WiFi Access Signage (Please refer to A5 for the list of hotspots).
  • Q8: How do I report to the service provider that the service is down?
  • Q9: What kind of information should I provide when lodging a report?
    • A9: Please provide your user name, IC number, contact number, email, location and AP number.
  • Q10: Can I terminate my Streamyx or other broadband services?
    • A10: This service does not cover residential areas and is only available in public areas. It is not advisable to terminate your personal Internet service. (Please refer to A5.)
  • Q11: What is the coverage radius of each hotspot?
    • A11: Coverage is subject to LOS (Line Of Sight) and you will get better coverage if you are within 40 - 50 metres of the hotspot’s access point.
  • Q12: How do I determine if I’m getting good coverage?
    • A12: Coverage is good if the signal strength on your device shows 3 bars or more.
  • Q13: I’m a Free WiFi account holder, so can I use the service outside of Penang?
    • A13: No, the service is only available in Penang. (Please refer to A5.)
  • Q14: Can I use the service to watch movies and stream videos?
    • A14: This is not advisable.